Standards Of Care

We will treat all our patients with the same care and attention as if they were our own.

We will make the effort to explain your pets’ health care clearly and regularly. If your pet is in hospital for care we will update you on their progress at least twice a day.

We will follow-up our patient care to make sure they are progressing well.

We will give you an estimate of the costs you may incur prior to your pet starting treatment. Ongoing costs will be discussed as treatment continues.

Our service will be friendly and personal.

We will aim to provide suitable appointment times with the vet of your choice and to minimise waiting times.

We will only recommend to you those services and products we believe to be the best available and advise you on their best use. 

We will present the hospital in a clean and tidy state.

We welcome your suggestions and criticisms. Any problems that occur will be swiftly resolved.